In order to simplify your understanding of legal terminology and various aspects of your personal
data collection, storage, use, processing and cross border transfer we have put the Privacy
Policy Section in the form of questions and answers.
What is a personal data?
Personal data is any information relating to an identified or identifiable natural person (‘data
subject’); an identifiable natural person is one who can be identified, directly or indirectly,
in particular by reference to an identifier such as a name, an identification number, location
data, an online identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
What personal data of yours we collect?
There is some mandatory information that you are always giving us as a starter to get registered
on SmartCAT Platform:
- your family name;
- given name and any other middle names you wish to enter;
Plus there is supplementary information you may wish to give us to expand your profile and use
the most of SmartCAT Platform:
- your phone number;
- Skype username;
- your education, including the country where you graduated, degree received, your graduation
year and major;
- your languages, including native language;
- your rate for translation, interpreting, project management, etc;
- your translation, editing, proofreading or MT post-editing specialization;
- your work experience;
- your country of residency;
- time zone you are living in;
- your skills;
- your photo;
- your password;
- your bank account details, credit or debit card details, PayPal account details, Yandex
Money details, QIWI details, WebMoney details, +ePayments (Smartcat Mastercard) details;
- your certificate of registration as self-employed, plus a copy of your relevant work
documents, certificates, diplomas, or any other proof of experience, training or special
If you contact us or participate in a survey, SmartCAT community discussion, we collect the
information you submit such as your name, contact information, and message.
If you decide to participate in one of SmartCAT Localization Meetups, we collect the information
you submit such as your first and second name, e-mail, your company name and your job title.
Information From Third-Party Services
If you choose to connect your account on SmartCAT Platform to your account on another service, we
may receive information from the other service. For example, if you connect to Facebook or
we may receive information like your name, profile picture, age range, language, email address.
You may also choose to grant us access to other personal data from another service. You can stop
sharing the information from the other service with us by removing our access to that other
Payment and Card Information
SmartCAT Platform supports payments and transactions with third parties. If you want to use this
feature, you must provide certain information for identification and verification, such as your
credit, debit or other card number, card expiration date, and CVV code. For other payment
methods using bank transfer, PayPal, Yandex Money, QIWI, WebMoney, Smartcat Mastercard
systems you may need to provide account and other details.
Your personal data relating to you as a cardholder is stored in a highly secure environment and
handled by our payment partner. Its services are certified to PCI-DSS Level 1, which is the
level of certification within the Payment Card Industry Data Security Standard.
Please note that you can remove this information anytime from your account using your account
Note that third-party payment processors may retain this information in accordance with their own
privacy policies and terms.
We may get your approximate location from your IP address.
When you access or use SmartCAT Platform, we can receive certain usage data. For instance, files
uploaded, profile filled, projects completed, etc. plus records of your user experience
(full users' sessions).
We also collect data about the computers and other electronic devices you use to access or use
SmartCAT Platform, including IP addresses, browser type, language, operating system, the
referring web page,
pages visited, location and cookie information.
How we use your personal data?
We use the information we collect for the following purposes:
To provide and maintain SmartCAT Platform and its features
Using the personal data we collect from you, we are able to deliver the services and features of
your profile information to be able to offer your services to other users, allow other users to
find and connect with you using the search engine and possible bring you translation work. The
your personal data gives you better customer support.
To improve and develop SmartCAT Platform
We use the personal data we collect from you to improve SmartCAT Platform and further develop it.
For example, we use the information to troubleshoot and protect against errors; perform data
and testing; conduct research and surveys; and develop new features and services of SmartCAT
To communicate with you
We use your personal data when needed to send you notifications and updates and respond to you
when you contact us. We also use your information to promote new features or services that we
would be interested in. You can control marketing communications and most service notifications
via the “Unsubscribe” link in the bottom of an email or in your account settings.
To promote safety and security
We use the personal data we collect from you to promote the safety and security of SmartCAT
Platform, our users, and other parties. For example, we may use the information to authenticate
users, facilitate secure payments, protect against fraud and abuse, respond to a legal request
or claim, conduct audits, and enforce our terms and policies.
Whom is your personal data shared with?
With affiliates, partners and providers
Based on the consent you are giving us your personal data may be shared with our partners we
know. Please note that it is our policy to identify our partners we are sharing your personal
data with. However, we only share limited personal data with our partners. For example, some of
personal data may be disclosed to others when you use our SmartCAT forums.
For the avoidance of doubt we never share your sensitive personal data like payment details and
We carefully select our partners to help process our payment orders, and enter into agreements
with them that detail points concerning the safety of user data. We do not store your bank card
they are stored on our payment partner’s side, which has all the necessary infrastructure to
ensure the safe storage of this type of information, which is confirmed by the availability of a
We also transfer personal data to our SmartCAT affiliates, service providers, and other partners
who process it for us, based on our instructions, and in compliance with this policy and any
confidentiality and security measures. However, we do not share such personal data as password
Last but not least, We also analyze your user activities and share it with our partners. For
instance we may share your IP address info.
Finally, you may also authorize us to share your information with others, for example, with a
third-party application when you give it access to your Facebook or Google account. However, we
share such personal data as passwords and payment information.
Upon valid demands of judicial or governmental authorities
We may preserve or disclose information about you to comply with legal process or other
government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other
legal process served on us.
We may also preserve or disclose information about you to assert legal rights or defend against
legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations
of our terms, or threats to the security of SmartCAT Platform.
How can you control your personal data?
By accessing and exporting your personal data
When you log into your account, you can access much of your personal data. You can also download
information using your browser in a commonly used file format supported by your browser.
By editing and deleting your personal data
Your profile page on SmartCAT Platform allows you change and delete your personal information.
For instance, you can edit or delete the profile data you provide and delete your account if you
required to delete your account and personal data within 30 days.
By adjusting the use of your personal data
You have the ability to control your personal data. For example, you can limit the amount of your
information visible to other users on SmartCAT Platform by simply deleting it anytime.
You can also limit the notifications you receive from us.
By restricting the use of your personal data
In addition to the various forms of controls that we offer, you can seek to restrict our
processing of your personal data in certain circumstances whereby the search engine will not
index your profile and your data will not be shared with other users of SmartCAT Platform.
Last but not least you can always delete your account at any time.
By requesting all of your personal data
Upon request sent by e-mail to us at firstname.lastname@example.org
you may wish to request us to compile all personal data that is stored on you at SmartCAT
Platform and we are committed to respond and give you
such data within 30 days of the request received by us.
How long is your personal data kept?
We keep your account information, like your name, email address, and password, for as long as
your account is in existence because we need it to operate your account.
We keep your other profile personal data, until you delete such data or your account because we
use this data to provide you with features and services of SmartCAT Platform. We also keep
information about you and your use of SmartCAT Platform for 30 days.
securely destroyed and/or (if specifically requested) returned to you within a maximum period of
unless applicable legislation or legal process prevents it from doing so.
How is your personal data protected?
We work hard to keep your personal data safe. We use a combination of technical, administrative,
and physical controls to maintain the security of your personal data. This includes but is not
- use of Tier IV data centers in the U.S. and EU, run by AWS and Microsoft Azure, which are
SOC-1, SOC-2, and SOC-3 compliant and it should be noted that this is a much higher level of
protection than conventional office servers provide
(learn more about Smartcat security measures);
- all passwords are stored in hashed and salted form (and several external authorized services
are supported via OAuth 2.0);
- all passwords in the production configuration files are encrypted and certificates required
to decrypt configs are installed on the production machines by administrators and not
accessible for engineers with lower levels of access;
- a limited number of our employees have access to personal data and they are all bound by
relevant confidentiality covenants under their employment or civil law services agreements;
- a limited number of our employees who have access to personal your data are thoroughly
checked by our security team and can only use your personal data as part of their work plus
in addition to this, access is limited by authorization procedures and infrastructure, which
does not allow employees with insufficient rights to access personal data.
That being said in modern fast-changing world no method of storing, using and transmitting data
is completely secure.
For more technical information on this topic you may wish to contact at customer support email@example.com.
Where is your personal data stored?
Your data is stored on one of three servers located in Europe, the US or Asia and does not go
outside of them. When you register on Smartcat Platform, your information will go to one of the
depending on the region in which you are located.
Where is your personal data sent?
We operate in a number of countries and may transfer your personal data within, from, to the EU,
the U.S. and other countries for the purposes described herein.
Please note that the countries where we operate may have privacy and data protection laws and
level that differ from, and are potentially less protective than, the laws and level of your
The consent you give us means that you agree to this risk when you create your account at
personal data cross-border transfers, irrespective of which country you live in.
What is SmartCAT under the GDPR terminology?
In relation to your personal data when you are registered as an individual translator SmartCAT
acts as a controller whereby for certain users who are mainly legal entities SmartCAT may act as
How long will these privacy rules for your data protection last?
deciding if you would like to continue to use SmartCAT Platform. In any case you always have the
right to delete your account and as result your personal data will be deleted within 30 days of
What if you still have more questions about your personal data?
of your personal data, please contact us at firstname.lastname@example.org.
Section in order to understand what type of personal data is collected from you. Under GDPR and
certain other applicable laws, including but not limited to Federal
Law of Russia No152-FZ dated July 27, 2006 “On personal data”, we are required to get specific
consent from you in relation to the personal data we get from you.
The consent you are giving hereby relates to the personal data that was entered on your profile
page at SmartCAT Platform.
The consent you are giving is a free, willful, clear and explicit consent to:
- process personal data for the purpose of providing, supporting and improving Smartcat’s
services and features, using appropriate technical, administrative and organizational
security measures as well
- be subject to a decision by any user of SmartCAT Platform or any SmartCAT affiliate based
solely on automated processing, including profiling, which produces legal effects concerning
you or similarly
significantly affects you;
- cross-border transfers of your personal data to those countries where SmartCAT Platform is
present or may be present in future with the understanding that whilst the U.S., the EU
countries and a number of
other countries have similar and appropriate rules and level of personal data safeguard and
protection there may be transfers of your personal data to those countries that lack the
appropriate level and legislative regulation of personal data safeguard and protection.
Please note that you have the right to withdraw your consent at any time by deleting your account
at SmartCAT Platform or specifically writing to us at email@example.com
with clear statement that you withdraw your consent and wish your account to be terminated and
all personal data to be deleted.
The consent you are giving is made in the form of clear acceptance of and adherence to the
adopted and/or new for you, you will be getting an e-mail notification along with request to
accept and adhere to it via a dialog box.