Customer Service Representative in Verizon Communications
from 2009 to 2010
Translation of fault report by Email and phone from Japanese customers to let non-Japanese engineers to investigate. Translate investigation report, reason for outage report into Japanese. Interpretation in engineer- customer conference call. Documentation of internal processes at customer service center.
Linguist, In house translator, reviewer in Elionetwork Pte.,Ltd.
from 2006 to 2009
Translation of technical and marketing related materials, final quality assurance, edit, and proof reading. Used SDL Trados.