Job Title: Cantonese Interpreter (Work-at-Home)
Location: Home-office in USA and Canada
LanguageLine Solutions is seeking bilingual English - Cantonese speakers with knowledge of healthcare, insurance and customer service terminology to serve our growing client base. Candidates will work from the comfort of their home-office as a Cantonese - English Interpreter. Paid training is available for those candidates who demonstrate a good command of the English and Cantonese languages. Interested candidates must attend a five (5) days paid virtual training.
Summary of Position
The Cantonese Interpreter is responsible for handling calls on demand, and renders the meaning of conversations between the Cantonese and English speakers. The interpreter helps break the communication barrier between a Cantonese speakers and a non-Cantonese speaker, who is a professionals in any of the wide range of industries LanguageLine Solutions serves. The interpreter processes information quickly, concisely and recognizes sensitive cultural differences and she/he is professional and courteous at all times. The interpreter uses appropriate terminology and understands common industry procedures and practices.
This position is a remote position; candidates need to be located in the United States and Canada. An interpreter receives calls routed to their home-office. It is essential to ensure you have a quiet and secure home-office environment. The interpreter must have a dedicated analog or digital telephone connection plus a head-set.
Who is LanguageLine Solutions?
LanguageLine Solutions® is the global leader in innovative language access solutions. We provide the highest quality phone, video, and onsite interpreting, translation and localization, as well as bilingual staff and interpreter testing and training. Trusted by more than 25,000 clients, we deliver the industry’s fastest and most dependable access to highly trained and professional linguists in more than 240 languages 24/7/365. LanguageLine Solutions facilitates more than 32 million interactions a year; that’s a new connection every second. [HIDDEN]
Physical Requirements: The hiring process will include written and audio language assessments. The job of the interpreter requires the employee to work in front of a computer screen, to operate a computer keyboard and mouse and to remain in a stationary position at least 50%- 90% of the time.
The interpreter must:
Receive client-calls and answer in a professional manner
Render correct concepts and meanings
Provide clear and accurate renditions with no additions or omissions
Employ good customer service and clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression
Remain calm during emergency calls
Be punctual and available during scheduled work hours
Ensure access to the Internet for work related electronic communication
Take all required LanguageLine Solutions training to learn interpretation protocol
Native or near-native fluency in Cantonese and English
Ability to explain cultural concepts to avoid miscommunication, and to act as a cultural broker
Ability to concentrate, stay detached from the conversation, and remain neutral and objective at all times while following client's instructions closely
Completion of high school education
OPEN UNTIL FILLED --- EEO/AA
Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.