Our team is passionate about building a product that improves the global language industry. Smartcat’s goal is to develop the world’s best environment for translation and industry-specific payment automation and make it a vibrant network enabling easy collaboration for all market participants, including freelance linguists, translation agencies, and translation buyers.
Smartcat is backed by Matrix Partners, a top VC firm focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Oculus, Zendesk, and Quora in their portfolio).
The mission of our Director of Customer Success is to lead the Customer Success (CS) team and form its strategy. By leveraging our “unfair” market advantages, such as our “no seats” approach and free-of-charge tech stack, as well as the multiproduct design of our ecosystem, you’ll pave the way to speedy customer growth naturally. Your success will be measured by contributing to Smartcat’s blazing fast annual revenue growth rate of 200–400%, where the existing customer base managed by the CS team accounts for around 95% on a monthly basis.