Our team is passionate about building a product that improves the global language industry. Smartcat’s goal is to develop the world’s best environment for translation and industry-specific payment automation and make it a vibrant network enabling easy collaboration for all market participants, including freelance linguists, translation agencies, and translation buyers.
Smartcat is backed by Matrix Partners, a top VC firm focusing on SaaS and marketplace startups (you might recognize names like HubSpot, Oculus, Zendesk, and Quora in their portfolio).
The mission of Customer Success Manager is to be responsible for a number of paying accounts in recurring revenue funnel in Smartcat, executing steps that will assure its’ retention and growth. As a Customer Success Manager you will collaborate closely with folks in Sales to help them close deals by properly onboarding customers, then you will have such customers handed-off to you after the first payment is done and will be responsible for enabling customer success of an account by reaching monthly/quarterly plans on revenue growth. The ideal candidate must be willing to “roll up their sleeves” and start working actively to contribute to Smartcat’s growth.
You will be able to leverage our “unfair” market advantages such as the “no seats” approach and the free-of-charge tech stack. Your success is measured by contribution to Smartcat’s industry blazing fast annual revenue growth rate of 200–400%.